FAQs
Everything you need to know about Flexicar is listed below.
For freedom, flexibility and you’ll save thousands of dollars by not forking out on your own car. We pay for your registration, cleaning, maintenance, roadside assistance, even petrol. Just think of all the extra cash you’ll have to splash on fun stuff and important everyday needs like rent or running a business.
You can join as a personal member, a student or as a company or business. The application will only take a few minutes to complete, and once approved you can start driving right away! Sign up Here!
To become a Flexicar member you must be a licensed driver (probationary+) aged 18 years or older. The only exclusions are:
– Learner drivers
– Under 25’s who have previously lost their licence
– Over 25’s who have lost their licence in the past three years.
Unfortunately as a Learner Driver you’re not able to become a Flexicar member or drive a Flexicar until you have your full licence (P-Plates).
If you are on P-Plates, you are responsible for bringing your own plates and displaying them in the Flexicar you are driving as required by law.
Yes. We may ask you for a copy of your passport or passport details, so make sure you keep an eye on your inbox for any emails from Flexicar and send the information as soon as you can.
Flexicar has no contracts or complicated policies and we do not lock our members in to minimum membership terms. We are flexible with options for introductory pay as you go plans and prepaid credit plans which will give you cheaper hourly rates for when you need to drive more. You can change these plans easily whenever you want, and you can cancel your membership at any time without any penalty.
When you apply for your membership, you will be asked to agree to Flexicar’s terms and conditions so please make sure you read them carefully.
Senior rate plans are available to those who hold a current Seniors Card and a copy must be provided to the Member Care Team for approval to join on this plan. Please contact
Click to view Senior Plan full vehicle list and usage rates.
If you are registering your business on one of our business plans you can invite as many of your colleagues as you like to become additional drivers at no extra charge.
Additional drivers are not available on our Personal or Student plans, everyone must have their own individual account.
Flexicar operates 24/7. For all billing and membership queries, call us on 1300 363 780 (AU) or 0800 433 509 (NZ) between 9am and 5pm daily. Outside of these hours, you can reach us for assistance with any current bookings.
Our cars are located in their own parking spots called 'pods' throughout Melbourne, Sydney, Brisbane, Gold Coast, Perth, Adelaide, Hobart, Launceston and Canberra. Check out our location map at flexicar.com.au to view our full list of locations.
We have different sized cars for different needs and they’re usually under 3 years old. Most of our cars have the usual features such as air conditioning, cruise control, Bluetooth and some even have a built in GPS, Apple Car Play and Android Auto!
All Flexicars are automatic.
Flexicar and Automobility have partnered to provide specially modified wheelchair access vehicles. We currently have one mobility vehicle in Melbourne.
Please note that drivers on P-Plates may need to apply to their relevant road authority for permission to drive the Audis as they have turbocharged engines.
Flexicar reserves the right to restrict members with less than 10 paid bookings without default payments from booking Prestige vehicles. Such bookings will be switched to the nearest available vehicle.
The Flexicar mobile app will be your keys! When you arrive at the vehicle, switch on your bluetooth and follow the prompts in the Flexicar app to start your booking. Throughout your booking you must use the Flexicar app to lock and unlock your vehicle. Most of our cars will no longer have physical keys and once you have unlocked the doors using the app just push the Start or Power button inside the vehicle. If your vehicle is not a push to start vehicle the physical key will be present in the vehicle to start the ignition but you still need to use your mobile app to lock and unlock the doors.
Download our app or jump on the Flexicar website.
Book your car for a minimum of one hour, a whole day or even a long weekend (five-day maximum).
You can book at the last minute, or up to a year in advance.
If you need a car for longer than 5 days call our friends at Hertz on 13 30 39, tell them you’re a Flexicar member and you’ll receive a 10% discount on a booking of longer than 5 days anywhere in Australia… and 10% discount on any Hertz bookings overseas!
If your Flexicar is available 5 minutes before your booking start time you will be able to start your pre-trip check and start your booking. If you need to modify the start time by more than 5 minutes give our friendly team a call and they will check if the Flexicar is available.
If your chosen car isn’t available in the location that you want, there will be another one around the corner. We have over 400 Flexicars available around Australia and we select locations carefully to be able to provide Flexicars to you when you need them.
If you feel like you have a location that would benefit from a Flexicar pod nearby or you have any requests for models, send us an email at info@flexicar.com.au let us know.
If you realise during your booking that you are going to be late returning the car, you can log on to our website or apps to extend your booking so long as there is no-one with another booking straight after you.
We do understand that things do happen and sometimes they’re beyond your control, so if you let us know you’ll be late at least 30 minutes before the end of your booking and there is no booking after yours, we can extend your booking without penalty. If you return the car late and there is another member waiting, and you haven’t told us that you will return the car late, then, unfortunately, there will be an additional fee.
You may also need to pay the reasonable costs incurred by the inconvenienced member (which may be the cost of a taxi). If you have any doubt about being able to make it, then book the car for extra time.
You can extend a booking at any point without penalty if no other member has booked the car for that period. Any other changes to your booking will need to be made by calling our team. To avoid incurring any fees and inconveniencing another driver, you must cancel or change your booking at least four hours before your booking starts. Please view our Cancellation & Modification Policy here.
Check your confirmation email or mobile app for details on where the pod is located. If the vehicle is not in its designated pod when you arrive you can check the live location of the car (if it isn't on another booking) through the mobile app or call our friendly team.
Your Flexicar mobile app is the key to your vehicle! Switch on bluetooth on your mobile phone when you arrive and keep it on during your booking period. You must always use the app to lock and unlock the car throughout your booking even if there is a physical key in the car.
Vehicles that are push start won't have a physical key, use your mobile app. Vehicles that are not push start will have a physical key that you use to turn on the ignition but still always use your mobile app for locking and unlocking.
You can park your Flexicar in the car’s own allocated parking space. Unfortunately you cannot park in other Flexicar ‘pods’ though, as this would inconvenience other members driving other Flexicars. Personal vehicles are not permitted in the Flexicar bay at any time.
You can park your Flexicar in the car’s own allocated parking space. Unfortunately you cannot park in other Flexicar ‘pods’ though, as this would inconvenience other members driving other Flexicars. Personal vehicles are not permitted in the Flexicar bay at any time.
No. You’ll need to return your Flexicar to the same reserved parking bay that is on your booking.
Breakdowns are rare, as our cars are new and well maintained. But if it happens, please report it to Flexicar by calling us and we will arrange for roadside assistance to attend to the vehicle if required. You must not leave the car unattended.
We ask that members take all their rubbish with them at the end of their booking so that the car is clean for the next driver. If the car isn’t left reasonably clean, then you may be liable for cleaning fees.
You can drive a Flexicar as far as you like, every hourly booking includes unlimited kms and daily bookings include at least 100kms depending on your rate plan. After the first 100kms you will just be charged a per km fee for additional driving depending on what plan you’re on.
Yes, it’s important to not inconvenience other members by returning the car without fuel after your booking so please make sure to always check the fuel gauge at the beginning and before the end of your booking.
A fuel card is located in your Flexicar, please see the Re:Member Manual for more information on using the petrol cards to fill up the car.
If you do return a car at the end of your booking with less than 1⁄4 in the fuel tank, you will incur a fine.
Unfortunately we cannot provide child seats, roof or bike racks. But you are welcome to use your own child seats.
There is strictly no smoking in Flexicars. Drivers who do smoke in our cars will incur a fine.
We love pets at Flexicar, so we have special pet-friendly Flexicars, pets must still be carried in a pet carrier. There are some strict conditions for this and fines do apply if the car isn’t left in an acceptable condition. Don’t forget, some people are very allergic to animals, so please be considerate of other members.
No. If you let someone drive who isn’t an authorised Flexicar member then they won’t be protected by our damage cover and you will be charged a penalty.
Flexicar is required by law to advise the relevant issuing authority of the identity of the driver if a driving infringement is incurred by our of our cars. We will pass on to you any infringements such as parking tickets, speeding fines, red-light, bus-lane violations and other official penalties plus a $25 admin fee.
If you have an accident then you should:
1. Make sure the car is secure and inform the police and emergency services immediately on 000 if anyone is injured or if there’s a disagreement about the circumstances of the accident. It’s recommended that you don’t admit fault at this time.
2. If there are other vehicles involved, make a note of the car registration number and the names, addresses and licence numbers of the driver/s.
3. Make a note of the names and addresses of any witnesses.
4. Call Flexicar immediately.
If a Flexicar bay is taken, you can report this through the mobile app or call our friendly team at the time of returning to report the illegally parked vehicles details, this includes the registration, colour, make and model. You would then need to find an alternate on street legal parking bay and advise us of the new location. A legal parking bay is a 1P, 2P or 4P without any other restrictions. No standing, no stopping, no parking, permit zones, disabled zones and parks which become clearways at any time are NOT legal parks.
"We have no joining fees at Flexicar and businesses will incur no annual membership fees, so you will only ever pay for your reservations.
You can also invite as many of your colleagues to join your business account with no additional fees.
If you’re looking for a more tailored plan to suit your business’ driving needs, please fill out the form on the Flexi Business page so that we can get in touch. Register"
Rates on the Flexi-Business plan start from $10.00 an hour (including unlimited kms) or $85 a day (includes 100 kms. 0.40c/km thereafter).
We cover all your driving costs including registration, cleaning, maintenance and petrol.
There is annual membership fee of $35 on the Flexi-Student plan, which is returned as driving credit to your account.
We cover all your driving costs including registration, cleaning, maintenance and petrol.
Yes, when you sign up online. You’ll be asked to provide your student number, course end date and university details, as well as a student email address. We’ll then verify these details when we process your application.
On the Flexi-Student plan, you’ll pay from $10.00 an hour or $80.00 a day for an economy car. For more details please visit the Flexi Student plan page.
There is no joining fee to become a Flexicar member, you just need to pay your annual membership fee (returned in driving credit to your account) which includes comprehensive damage cover. The great news is that if you are on a business account you do not need to pay the annual fee for your drivers. Once you've signed up, choose a plan suited to the amount of driving you want to do each month and only pay what you drive, per hour or per day. That's all!
Damage cover is included in your $49 annual membership fee, or $35 if you’re a student. There is no additional payment required. This gives you fully comprehensive damage cover and free 24/7 roadside assistance. There is a Standard Damage Cover for over 25's of $3000 for standard vehicles/ $4000 for Prestige and Commercial vehicles.
You can reduce your excess to $0 by opting to pay $3.50 an hour or $25 a day more on your bookings.
Damage cover excess for drivers aged under 25 is $3000. Excess can be reduced on standard vehicles to $1000 for $3.50/hour or $25/day.
Please note, Prestige vehicles, Vans and Utes are not included in the reduced damage cover excess, and there is no option to reduce the excess on these vehicles for any members.
Choose a Flexicar plan based on the amount of driving you expect to do on a monthly basis. We cover all your driving costs including registration, maintenance, cleaning, petrol and you get unlimited kms with every hourly booking. If you're not sure how often you'll drive, our Flexi Sometimes plan is perfect for you – you only pay for a car when you use it, which means if you don't drive at all in a month then you pay nothing at all. With Flexicar, you pay for what you use, when you use it. You will receive an invoice straight after your booking for the total cost. The time amount of your booking will be calculated when you book and a payment will be made from your dedicated payment method 4 hours prior to the commencement of your booking. Easy driving, easy payments
Yes. We don’t lock members into lengthy contracts. To change plans, you simply need to request a plan change through the web or mobile apps. This will be instantaneous, and all future bookings will be updated to the new rate.
Any other insurance will not cover you for driving a Flexicar. You are covered under our comprehensive damage cover policy as a part of your annual membership fee.
Our cars are equipped with eTAGs. Toll charges will be charged to your account, plus a small $0.20 admin fee. Use of your own etag or toll account is not permitted.
We want to be completely honest with you, while there are no hidden fees you may incur fees or fines if you do not adhere to the Flexicar membership terms and conditions. These fees will be charged to your payment method.
You will be responsible pay for any parking or speeding fines during your booking. All fines, plus an administration fee must be paid by the member.
When you have driving credits on your account, all you'll need to do is log in and make a booking like normal. You can use the toggle switch to determine if you'd like to use available credits for the booking, or save them for next time. If the cost of your booking exceeds the amount of driving credits you have on your account, the remaining amount will be charged to your payment method.
Our Often plan has a monthly pre-paid credit with a one month roll over.
We accept credit and debit cards
48 hours' prior to the commencement of your booking, we will hold a pre-authorisation for the full cost of the rental on your credit card minus any driving credit if chosen to use at the time of booking. You will be unable to confirm your booking without the necessary funds available. If you are confirming your booking with less than 48 hours' notice, the pre-authorisation will be held immediately. If the authorisation is unsuccessful we will notify you and try again in 4 hours' time. If it fails again your booking will be cancelled. 4 hours before the commencement of your rental, your preferred credit or debit card will be charged for your booking. If you extend your booking, payment will be collected immediately at the time of extension.
From July 1, all Flexicar bookings will require upfront payment for personal accounts. This update helps streamline your booking process, allowing you to manage your bookings and payments simultaneously.
You can modify your booking more than four hours in advance without any charge. For changes made less than four hours before your booking, the payment will be adjusted immediately based on the new booking details.
If you cancel more than four hours before your booking, no fee is charged. Cancellations within 3 hours and 45 minutes of your booking incur a $12.50 cancellation fee and the original booking charge refunded back to you. If you cancel within 15 minutes of your booking time or fail to show, you will be charged the full booking cost.
If your payment fails during booking, the reservation will be automatically cancelled, and you will receive an email notification to update your payment information.
If you need to extend your booking, the payment for the extension will be taken immediately. You will see a booking successful or unsuccessful message based on the payment status. Extensions can be made up to two times online; for a third extension, you must call Flexicar directly.
No, all booking extensions are nonrefundable. If you extend your booking and return the vehicle early, you will still be responsible for the cost of the extended time as initially agreed upon during the extension process.